Thursday, 25 February 2021
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Using the Alpha, I'm constantly getting the attached message. Any idea what could cause this? Never happens on the track, with basically the same layout.
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1 year ago
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#2330
This happens all of the time, but is not reproducible, in the sense that the same keypress may or may not trigger it.

I just had it happen from the "left mouse button click" button on the right hand Alpha. That's it, a click button caused it this time.

Any ideas what could cause this?
1 year ago
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#2333
It continues to happen. The shut-down command and/or the lock screen (screens go black) command. No idea what's causing it. Random keys trigger it.

I guess I'll re-flash and re-pair the Alphas, to see if that makes a difference. (Unfortunately, I don't have Windows at my current location, so I'll have to transport them to another location to try it.)
8 months ago
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#2584
I've had this problem intermittently too. Interested to hear if there's any solution!
8 months ago
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#2600
I hope to eventually have a KeyMouse Alpha on my Mac, but don't have one for that yet. However, I'd rather not experience this behavior when/if the time comes. For that reason, I have two potentially relevant questions:

Cameron Purdy does this happen only while the KeyMouse software is running in the background, or even when the software is completely closed?

J B are you experiencing this with a legacy KeyMouse, or a current generation (300 series) device?
8 months ago
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#2607
So this has not happened to me now in quite some time. I don't remember if there was something that I did that stopped it. (Probably just re-flashed / re-programmed / re-paired the keyboards.)
8 months ago
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#2654
Realized another user started a previous thread about this issue where I also posted previously: https://www.keymouse.com/discussions/issues-on-mac#reply-2203
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