Thursday, 31 March 2022
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I have a Keymouse Alph been using it for about a few years now. The right keymouse no longer works when it's plugged in by the cable only Bluetooth. It will still charge when plugged directly from my computer to the keymouse. However, going from left to right to charge it does not read that it's there nor does it charge. The software only sees the left one I keep plugged into my computer and it works fine. Has anyone had this issue before and what have yall done to fix it?
3 months ago
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#2976
Hi Brett. Some customers have reported this issue in the past and it seems like the mini USB port is to blame. This is due to the mini USB port being surface mounted and is very easy to break. This issue is fixed in our new Main PCB 3.0. We have a limited quantity of 100 series Main PCBs but If you would like, I can put one on the website for you to purchase.
3 months ago
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#2977
Lorin,

Would it be possible to purchase the new keymouse housings and not the full keymouse? I'm not sure how interchangeable you all have made the old version with the new version.
3 months ago
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#2978
Hi Brett. It is possible to purchase the new KeyMouse Alpha 304 Bottom housings for KeyMouse Alpha models 104-110 as the bottom housings are still compatible. The new KeyMouse Alpha Bottom housings are sold together with our new PCBs in our KeyMouse 300 Series Upgrade Kit. The difference between the KeyMouse Alpha 304 Top housing and the older KeyMouse Alpha Top housings are minor changes, hence why we are only selling the bottom housings.

If you would like to upgrade your KeyMouse Alpha Top housing, you can gain access to the STL files to 3D print if you sign & email us the KeyMouse Maker agreement at support@keymouse.com.
3 months ago
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#2985
How do I get access to the document?
3 months ago
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#2988
Hi Brett. I saw that you ordered our KeyMouse 300 Series Upgrade Kit. Keep in mind that this kit already includes 3D printed bottom housings. If you were unaware of this, I can refund you the cost of the 3D printed housings if you would like.

To get access to the KeyMouse Maker agreement, you can click on this link "KeyMouse Maker agreement." Once you arrive at the Google Doc, you can download the document by selecting the dropdown "File", hovering over "Downloads", and then selecting PDF or the file format you would like to use. I have attached the PDF file to this comment if you would like to use it.
2 months ago
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#3000
No I would still like the bottoms.
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